Terms and Conditions

TERMS & CONDITIONS

1. Acceptance of Terms

• By accessing or using the BdCalls website and services, you agree to be bound by these Terms and Conditions. If you
• do not agree, please do not use our services.

2. Our Services

• BdCalls provides IP telephony, hosted PBX systems, VoIP solutions, SIP trunking, and related technical support
• services. Specific features may vary based on your subscription or service plan.

3. Eligibility

• You must be at least 18 years old to use our services. By registering an account or purchasing services, you confirm
• that you meet this requirement.

4. Account Responsibilities- You are responsible for maintaining the confidentiality of your account credentials.- You agree to provide accurate, up-to-date information during registration and service use.- You must notify BdCalls immediately of any unauthorized access or security breach.

5. Prohibited Use

• You agree NOT to:- Use our services for unlawful, abusive, or fraudulent purposes.- Engage in spam, harassment, or offensive voice or message transmissions.
• - Attempt to hack, damage, or overload our systems.
• Violation of these terms may result in immediate suspension or termination of your account.

6. Billing and Payments- Service fees are charged based on your selected package or custom agreement.- All charges are billed in advance on a monthly or yearly basis, unless otherwise stated.- Non-payment may result in account suspension or service termination.

7. Refund and Cancellation- You may cancel your subscription at any time with [7] days' notice.- Refunds are only provided for prepaid amounts in cases where the service is not delivered as promised, at our

• discretion.- Refunds are not applicable for usage-based charges or partial months.

8. Intellectual Property

• All content, logos, software, and documentation on BdCalls.com are the exclusive property of BdCalls or its licensors.
• You may not copy, distribute, or reuse them without written permission.

9. Limitation of Liability

• BdCalls shall not be liable for any indirect, incidental, or consequential damages arising from service use, disruption, or
• technical issues. Our total liability shall not exceed the amount paid by you in the last 3 months.

10. Service Availability

• While we strive to maintain 99.9% uptime, services may be interrupted for maintenance, upgrades, or unforeseen
• technical issues. BdCalls is not liable for downtime due to factors beyond our control.

11. Privacy Policy

• Please refer to our Privacy Policy to learn how we collect, use, and protect your data.

12. Amendments

• We may modify these Terms at any time. Updates will be posted on this page with a new effective date. Continued use
• of the service constitutes acceptance of the new terms.

13. Governing Law

• These Terms are governed by the laws of Bangladesh. Any disputes arising shall be resolved under the jurisdiction of
• the courts in Dhaka, Bangladesh.

14. Contact Us

• If you have questions about these Terms, please contact us:
• Email: support@bdcalls.com
• Website: www.bdcalls.com