Privacy Policy

PRIVACY POLICY

1. General Policy

• BdCalls aims to deliver high-quality VoIP, IP Telephony, and PBX services. However, we understand there may be situations where a refund is
• requested. This policy outlines when and how refunds are issued.

2. Eligibility for Refund

• You may be eligible for a refund in the following cases:
• - Service not delivered as promised
• - Technical issues on our side that prevent usage and are not resolved within a reasonable timeframe
• - Duplicate charges due to billing error
• - Cancellations within the trial period (if applicable)

3. Non-Refundable Items

• Refunds will NOT be issued for:
• - Setup or activation fees
• - Usage-based charges (e.g., minutes used, call charges)
• - Services canceled after the billing cycle starts
• - Failure to use the service (non-usage is not a valid reason)
• - Payments made more than 15 days ago

4. Refund Request Procedure

• To request a refund, please follow these steps:
• 1. Contact us at support@bdcalls.com within 7 days of the issue or charge.
• 2. Include your account ID, invoice number, and reason for the refund request.
• 3. Our support team will verify the request and respond within 5 business days.

5. Refund Method

• - Approved refunds will be issued to the original payment method (e.g., bank transfer, mobile payment, credit/debit card).
• - It may take 7–10 business days for the refund to reflect in your account, depending on your bank/payment provider.

6. Policy Changes

• BdCalls reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with a revised effective date.

7. Contact

• If you have questions about our refund policy, please contact:
• mail: support@bdcalls.com
• Website: www.bdcalls.com